Warning over NBN scams

Date: 28 August 2017
Location: Australia


Warnings have been issued after scammers pretending to be from the NBN have conned victims out of their money and personal information.

Over 300 complaints have been recieved between January and August 2017 about scammers impersonating NBN staff.

Nearly $28,000 has been reported lost.

Three common scams have been reported to authorities:

  • Signing victims up to fake accounts. Scammers will ring victims to 'connect' them to the NBN for a low price. They will often demand payment through iTunes gift cards.

  • Gaining remote access to computers. Scammers will call a victim with claims that there are problems with their computer. The scammer will then gain remote access to the victim's computer and steal valuable personal information, install malicious software, or demand payment to fix 'problems' they have discovered.

  • Phishing scams. Scammers will call victims to steal valuable personal information like their name, address, or Medicare number. The scammer may tell the victim they're entitled to a new router, for example, and say they need the personal details to confirm the victim's identity.

Australians over the age of 65 are particularly vulnerable to this scam, according to the ACCC.